I was just wondering if anyone had some personal experience with either MyFax or eFax online fax service. I've heard a lot about eFax, but it seems like they get poor reviews everywhere I look. What's the REAL deal with eFax?
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Jessica_C
Posted 1 year ago # -
Reece Freeman
Posted 1 year ago #First of all, eFax is the biggest online fax company in terms of people who subscribe to their service. They also allow you to port in a previously existing fax number into their service for free (unlike MyFax who charges $10-20 for this). They also offer true (800) number toll-free fax numbers, unlike MyFax who only has 866, 877, and 888 area codes. In our tests, eFax's customer service answered all of our questions accurately. Although bad customer service reps may be since eFax's parent company (j2 Communications) outsources their customer service. Because of this, the first representative you get in touch with may not have much authority for higher-level transactions such as canceling an account.
We have yet to receive any complaints about MyFax services, and it seems to be a fairly good deal with a monthly fee of $10 for 500 combined send/receive pages. They also have a high quality interface and fax transmissions. So depending on your needs, either of these services could be a good choice.
Reece, ChooseWhat Staff -
BradT5582
Posted 1 year ago #Though I have yet to try MyFax, from my experience with eFax the reviews you've read are dead-on. They have incompetent customer service reps, they only allow 30 pages per month in their regular plan, after that they charge .10 per page in addition to the highest monthly charges of any of the companies I've seen. Good luck getting the service canceled, multiple calls to reps who can't seem to communicate with each other, one says one thing, one says another. In my opinion, this company is not worthy of anyone's recommendation.
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eFax recently acquired MyFax. It's not clear what that means long-term, but I think it's fair to expect some consolidation of back-office functions and "standardization" of company policies. Among other things, staff at MyFax was cut back significantly. Read more here: http://www.obj.ca/Technology/2011-03-22/article-2353255/Protus%26rsquo%3Bs-Ottawa-staff-levelled-in-wake-of-j2-takeover/1
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jimsocal
Posted 7 months ago #MYFAX IS TERRIBLE. DO NOT SIGN UP WITH THEM!
Myfax.com and Efax.com both have tons of complaints about people being charged for money they do not owe, either charged after cancelling or charged for no reason like me. As I understand it both are owned by the same company now.
Furthermore: It took me 2 months, about 25 phone calls, a 40 minute chat, waiting on hold for hours altogether, and leaving messages 10-15 times (they NEVER called me back!) to take care of this problem.
Finally I found a different number (not on their web site) which is: 1-888-733-0000 x672 Finally with that (after leaving several messages) I got a response saying I do not owe them any money.
I recommend that no one does business with these companies! If you give them your credit card you will regret it! Use their FREE service all you want but never give them your credit card info because once they have it they will charge you money you do not owe and as my experience and others' shows, getting through to anyone there to fix any incorrect charging is a Kafka-esque nightmare!
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Posted 7 months ago #P.S. Just do a search for "Complaints re myfax.com" (or "efax.com) and you will see that I am not exaggerating.
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Reece Freeman
Posted 7 months ago #Thank you for the post Jim, and we're sorry to hear about that mess you were put through. It sounds like eFax's bad customer service has contaminated MyFax's decent reputation since the acquisition. We'll make sure to test their service in the near future to validate these claims so that we can include it on our online fax reviews. Thanks again.
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Jim,
Sorry to hear about your poor experience with MyFax. You are correct; both MyFax and eFax are owned by j2. If you encounter a problem like this again with a different company, I might consider initiating a chargeback. Obviously, it would be better if you didn't have to resort to this and could cancel easily, but I just wanted to make you aware of an alternate solution. I'll have our Research Team sign up for MyFax and cancel to see if we encounter a similar problem. Thanks again for the feedback.
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BH
Posted 2 months ago #I wish I had read these posts about efax before I signed up with them. I cancelled my service with them and - surprise - they billed me twice for overages claiming I sent faxes of over 300 pages! Customer service is outsourced overseas. Hold times stretch to 10 minutes. No one will do anything, even "second level" support. I will dispute the charges with my credit card company, but efax is doing nothing, and I will never recover the time wasted with these guys. Stay Away from EFAX!
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