I'm doing some exploring for my boss who wants to switch to a "Virtual Number". Does anyone have an idea of what exactly that means? Can we keep the old number, or is a virtual number something completely different? And what is the point of a Hosted PBX service?
home / ChooseWhat Forums / ChooseWhat Startup Guide Forums / Set up a Phone Number / RingCentral vs. Phone.com vs. Virtual PBX
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BradT5582
Posted 1 year ago # -
A virtual number is basically just a call forwarding number. So your company would purchase a virtual number and then when people call your virtual number, it would forward calls to your real number. With a lot of services, you can port your old number into their system to be used as your virtual number.
The difference between a virtual number (something like Google Voice) and a hosted PBX service is that the hosted PBX service offers additional features like being able to set extensions for different people in your company. Generally speaking, a virtual number works best for a 1-person business, and a hosted PBX service works best for a business that has more than 1 person. -
Posted 1 year ago #Thanks for the explanation Koby. I now know we will definitely need a hosted PBX service with extensions and voicemail, not just a virtual number. For some reason I was thinking they were the same thing. Now I just need to decide if we need a local or toll-free number...
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LindaaT
Posted 10 months ago #Is a hosted PBX system all online? I noticed you mentioned that the virtual PBX forwards calls to land lines or cell phones. Also does one have to have a certain speed Internet connection for hosted PBX to work well?
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Casey Jones
Posted 10 months ago #Hi LindaaT,
Yes, Hosted PBX Systems like RingCentral, Phone.com, and Virtual PBX are interacted with completely online. When you purchase one these services, you are given log in information to enter on their website through your web browser. Once logged in, you are able to customize a whole set of features. You may enter which real world phone lines you want your calls forwarded to. You may set up a menuing system that a caller hears when dialing your number which will prompt your caller to select which extension they would like to be connected with. You may set up a voicemail box and often you may set up a voicemail box for each extension, etc. I personally find toying with and exploring all these features to be pretty fun.
In general you do not need to have a certain speed internet connection for your hosted PBX solution to work well. Your internet connection will only matter when logging into your account to edit your features and this will only require fast enough internet for comfortable web browsing. You'll never have any software or hardware running in your office that requires a constant internet connection. All calls to your virtual number are routed and forwarded to your phone lines by the company whose service you seek over whatever telecommunication network you receive your phone service over.
I'd like to make the distinction that a hosted PBX service is not a phone service provider and should be thought of as a tool for receiving and routing calls to already existing phonelines. An internet based solution for actual phone service would be Voice Over Internet Protocol or VoiP as it is generally referred to.
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rozenfeld57mh
Posted 6 months ago #To have a better understanding of the difference between Hosted PBX and Virtual PBX, there is a good article on TelephonyYourWay.com blog: http://www.telephonyyourway.com/2011/03/06/hosted-vs-virtual-pbx/
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Gaines
Posted 6 months ago #My experience has been that hosted PBX and virtual PBX are used as synonyms. This might be technically incorrect, but if so, it's widely used incorrectly. The service providers make no distinction between these two terms. However, there is a big difference between virtual PBX and a business VoIP system. The latter integrates a virtual PBX service (functionality described above) with VoIP phone lines and phones.
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nargiskhan
Posted 5 months ago #The virtual number is a telephone number without a directly associated telephone line. The virtual numbers forward incoming calls to one of the pre-decided phone numbers.
to use virtual numbers you do not need any additional hardware.
According to your needs you can forward your calls to any phone at any time of the day by just using virtual numbers.In virtual PBX also known as hosted PBX, you do not have to buy the large and expensive equipments. All you need is internet connection and IP phones to use the services of hosted PBX provider.
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Richard_M
Posted 2 months ago #Hi,
I am also really interested in PBXs as I am planning to build my own Windows PBX. I would like to share my experiences. I needed some sources and information and I found a site called Windows PBX Guru (http://www.windowspbxguru.com/ if you want to visit it) and it is really a guru in this topic :) and it provides tons of useful information eg: how to start building your own PBX, how to keep it up-to-date, what are the main problems with it etc.
I can recommend it anyone who would like to build PBX system or who is new at this topic and want to do a research on PBXs.
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