how to regain lost business?

Discussion in 'General Business' started by the ceo, Apr 27, 2019.

  1. the ceo

    the ceo Member

    how to regain lost business?
  2. Charles T

    Charles T Administrator

    Depending on how the customer(s) were lost, your strategy will vary. Start by identifying why they were lost in the first place - was the mistake the result of a deficiency in quality, service, pricing, or something else? Regardless, this will be a time for your customer service to shine. You might pursue them again as if they were a first time customer, offering introductory sign-up rates or freebies to regain their interest. Make sure to take note of which strategies work in these instances so that you can develop a protocol and revert to these strategies in the future if/when this scenario happens again.
    leo likes this.

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