Discussion in 'General Business' started by the ceo, Apr 27, 2019.
how to regain lost business?
Depending on how the customer(s) were lost, your strategy will vary. Start by identifying why they were lost in the first place - was the mistake the result of a deficiency in quality, service, pricing, or something else? Regardless, this will be a time for your customer service to shine. You might pursue them again as if they were a first time customer, offering introductory sign-up rates or freebies to regain their interest. Make sure to take note of which strategies work in these instances so that you can develop a protocol and revert to these strategies in the future if/when this scenario happens again.
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